Privacy Policy
Who we are
This website is operated under the name Kent & London Air Con. The website address is london-aircon.com. For privacy questions or requests, please use our website enquiry form and explain that your message is a privacy request.
Information collected when you enquire
If you send an enquiry, we collect the service you are interested in, your name, email address and property postcode. You can also choose to provide a telephone number and further details about your property or requirements. Our website uses limited technical information to protect the enquiry form from repeated automated submissions.
Why we use the information
We use these details to answer your enquiry, discuss a quotation, arrange a service where applicable, and keep a record of the conversation. This is necessary to respond to requests you make before entering into a contract and, where appropriate, for our legitimate interests in managing genuine enquiries and preventing abuse. We do not use the details supplied through the form to send unrelated marketing without an appropriate legal basis.
Where enquiries are kept and who can access them
The enquiry form is hosted on our WordPress website with SiteGround. Enquiry details are saved in a private, administrator-accessible area of WordPress. The website also attempts to send an enquiry notification to our private business inbox, provided through Microsoft. Access is restricted to people who need the information to respond to your request. Our hosting and email providers process information to provide their services.
How long we keep enquiry information
We keep enquiry details for as long as reasonably necessary to deal with your request, manage any resulting business relationship and meet any applicable legal obligations. We review stored information and remove it when it is no longer needed. The applicable period depends on whether your enquiry leads to further work.
Your privacy rights
Depending on the circumstances, you may request access to your personal information, ask us to correct it, request its deletion, object to certain uses or request that its use be restricted. To make a request, use our enquiry form and state that it concerns privacy. You can also raise a complaint with the UK’s Information Commissioner’s Office.
Cookies and third-party services
WordPress and our security and hosting services may use technical cookies necessary for the site to operate and keep it secure. Our website also loads fonts from Google Fonts. If we add analytics or advertising tools, we will update this notice and provide any necessary cookie controls.
Changes to this notice
We may update this notice as our business services and website develop. Last reviewed: 11 October 2026.